Refund and Cancellation Policy

Last updated: October 14, 2026

This policy applies to purchases from Spirits Reserve, operated by Abdelhamid Ben Yahia as a sole proprietor in Québec, Canada.

1. Our 30-day refund offer

You may request a refund for a change of mind or dissatisfaction within 30 calendar days after receiving your order. You do not need to demonstrate that the product is defective. If your order arrives in separate parcels, this period begins when you receive the last parcel.

Contact us with details of the items concerned and reasonable proof of purchase. Your order number is helpful, but it is not the only acceptable proof.

No physical return or original packaging is required for a refund. We refund the amount paid for the relevant items, any taxes we collected on those items, and the order's original shipping charges. The same shipping charges are refunded only once. We do not charge restocking or refund administration fees.

2. Legal warranties and faulty products

Our voluntary refund offer is additional to your rights under applicable law. It does not limit claims concerning faulty, unsafe, damaged, incorrect or misdescribed products to 30 days.

Where Québec's legal warranties apply, goods must be suitable for their ordinary use and remain usable for a reasonable period, taking into account their price, the contract and their conditions of use. These warranties apply automatically and without additional charge.

Australian consumers retain their rights under the Australian Consumer Law. For a major failure, you may choose a refund or replacement, or keep the product and claim compensation for its reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem that can be remedied, we provide an appropriate remedy without charge within a reasonable time. If we fail to do so, your further legal remedies remain available.

Please contact Spirits Reserve directly with your claim. You are not required to resolve the matter with our supplier in China. Photographs may help us assess a problem, but they are not an absolute requirement. If inspection or repair requires access to the product, we will arrange an appropriate process and cover reasonable costs where required by law. Our no-return commitment applies to refunds.

3. Cancellations, delays and non-delivery

You may cancel an order before dispatch for a full refund, including shipping charges. Please contact us promptly. After dispatch, our 30-day refund offer applies once the order is received, without limiting any legal right to cancel before delivery.

Contact us immediately if your parcel is lost, your order has not arrived or delivery is unreasonably delayed. You do not need to wait for a commercial deadline to expire before reporting a problem. We will investigate and provide an appropriate remedy, including cancellation or a refund where required.

Where Québec's distance-contract rules apply, cancellation rights may arise from missing or incomplete information, an inability to correct the order, failure to provide a contract copy, or late delivery. The applicable deadline depends on the circumstances. Cancellation notice may be given verbally or in writing where permitted by law; a written notice makes it easier to retain evidence.

Where a contract is cancelled under the applicable Québec distance-contract rules, we refund all amounts due within 15 days of cancellation. We do not make that refund conditional on a physical return.

4. How refunds are issued

We issue refunds without undue delay and within applicable legal deadlines, using the original payment method unless you agree to another method. We do not require you to accept store credit.

We notify you when your refund has been issued. Your payment provider may then take approximately 5 to 10 business days to display the credit. This processing estimate does not extend any statutory refund deadline.

5. Contact us

Spirits Reserve
Operated by Abdelhamid Ben Yahia, sole proprietor
1-8125, rue Notre-Dame Est
Montréal, Québec H1L 3L1, Canada
Email: support@spiriitsreserve-co.com
Telephone: +1 438 387 5033
Website: spiriitsreserve-co.com

This is our correspondence address. Please do not send products to this address: no physical return is required for refunds.