Shipping Policy

Last updated: October 14, 2026

1. Delivery destinations and shipping origin

Spirits Reserve primarily serves customers in Australia. Delivery is available only to destinations accepted at checkout.

Products are dispatched directly from our fulfilment suppliers in China. Our Montréal address is a correspondence address, not the dispatch warehouse.

Abdelhamid Ben Yahia, the sole proprietor operating Spirits Reserve, remains your seller and your contact for fulfilment, delivery and complaints.

2. Estimated delivery times

• Order preparation: 2 to 3 calendar days after we receive your complete order and successful payment.
• Shipping transit: 7 to 15 calendar days after dispatch.
• Total estimated delivery time: 9 to 18 calendar days after we receive your complete order and successful payment.

Public holidays, customs procedures, remote destinations or transport disruptions may affect delivery. Any known restriction or different estimate is disclosed before purchase. These estimates do not permit indefinite delays or remove your rights if delivery is late.

3. Shipping charges and import procedures

Shipping is free when expressly advertised in the offer or at checkout. Otherwise, shipping charges are shown before you confirm your order. The total payable to the store, applicable taxes and known charges are presented before purchase.

If import or third-party charges are payable by you, their existence and how they are determined must be explained before purchase. We do not impose previously undisclosed additional charges after you place an order.

If a carrier requests an unexpected payment, please contact us so that we can investigate and work towards an appropriate resolution.

4. Tracking, separate parcels and delivery addresses

We provide dispatch information and a tracking number when available. The carrier may take some time to publish its first tracking update. An order may arrive in separate parcels without an additional charge solely because it has been split.

Please check your delivery address before paying and notify us promptly if it needs correction. Changes may no longer be possible after dispatch. Any lawful redelivery charge resulting from an incorrect address will be explained and agreed before it is charged.

5. Delays, loss and cancellations

Contact us if a parcel is delayed, lost, damaged or marked as delivered but not received. We investigate with the relevant partners and provide applicable remedies. A tracking status does not, by itself, remove our delivery responsibilities.

You may cancel before dispatch for a full refund, including shipping. If a problem prevents us from fulfilling the order, we will notify you promptly and arrange a solution consistent with the contract and your rights, including a refund where you are entitled to one. You are not required to accept an indefinite wait.

Where Québec's distance-contract rules apply, you may cancel before delivery if the goods have not arrived within 30 days after the agreed delivery date or the end of the agreed delivery period. If no delivery date or period was specified, that period is 30 days after the contract was made. These rules do not require you to wait where another legal right or our voluntary offer already permits cancellation.

Please also read our Refund and Cancellation Policy. Mandatory Australian consumer protections remain applicable to relevant purchases.

6. Contact

Spirits Reserve
Operated by Abdelhamid Ben Yahia, sole proprietor
1-8125, rue Notre-Dame Est
Montréal, Québec H1L 3L1, Canada
Email: support@spiriitsreserve-co.com
Telephone: +1 438 387 5033
Website: spiriitsreserve-co.com